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Repair Services

From routine maintenance to complex restoration, our two in-house goldsmiths provide careful repair, sizing, stone setting, soldering and laser-welding services for the pieces you wear and treasure.

Make a Jewelry Repair Inquiry

Have a piece in need of repair? Submit a few details and clear photos through our online form, and the Greenleaf's Jewelry team will review your request and contact you with preliminary guidance and the next steps.

Jewelry Repair Inquiry

Things to Know

• Greenleaf’s Jewelry has two in-house goldsmiths.

• Most repair work is completed in-house. If a piece requires specialized service, you will be notified before it is sent to another qualified craftsperson.

• Repair times generally range from two days to four weeks, depending on the work required, our goldsmiths’ workload and seasonal demand.

• Same-day service may be available for safety checks, polishing and cleaning.

• Rush service may be available for an additional fee.

• All repair work undergoes a quality-control inspection before it is returned.

• Services include ring sizing, stone setting, soldering, restoration and laser welding.

Jewelry Modification & Sizing

Finding the Right Fit

Proper sizing is an important part of purchasing a ring. Finger size can change depending on temperature, activity, time of day and the width of the ring.

For the most accurate result, we recommend having your finger professionally measured at Greenleaf’s Jewelry or by a qualified local jeweler.

Can Every Ring Be Sized?

No. Whether a ring can be resized depends on its construction, metal, gemstones, setting style and the amount of size adjustment required.

Some eternity bands, alternative-metal rings, intricate vintage settings and rings with gemstones extending around the band may not be resizable.

Sizing Before Shipment

If you need a different size, contact Greenleaf’s before ordering or immediately after placing your order. Our goldsmiths will evaluate the ring and let you know:

  • Whether sizing is possible
  • The recommended size range
  • The additional cost
  • The estimated completion time
  • Any potential effect on the design or gemstones

Important Return Information

Jewelry that has been resized or altered at the customer’s request is considered final sale and cannot be returned or exchanged.

For that reason, we encourage customers to confirm the proper size before authorizing any work.

Men’s and Alternative-Metal Bands

Certain men’s bands made from materials such as ceramic, tungsten, Serinium®, meteorite or specialty inlays cannot be resized. These rings must be ordered in the appropriate size.

Any manufacturer size-exchange or warranty program will be explained on the applicable product page.

Contact Us

Contact us online, call us during business hours Tuesday through Friday from 10:00am to 5:30pm, Saturday 10:00am to 4:00pm, or visit our store in person so our team can discuss repair options with you.