Refund policy

Last updated: July 24, 2026

Greenleaf’s Jewelry wants you to feel confident about your purchase. Because many of our pieces are unique, estate, pre-owned, consigned or specially made, return eligibility varies by item. Please review the following policy before completing your purchase.

Regular Stock Merchandise

Eligible regular-stock merchandise may be returned within 30 calendar days of the purchase date for in-store purchases or the confirmed delivery date for shipped orders.

To qualify for a return, the item must be:

• Unworn and unused, aside from a reasonable initial try-on
• Undamaged and in its original condition
• Unaltered, unsized and unengraved
• Returned with all original packaging, boxes, appraisals, grading reports, certificates and other materials provided with the item
• Accompanied by proof of purchase

Earrings are eligible for return when they otherwise meet these requirements.

After inspecting an eligible return, Greenleaf’s Jewelry may, at its discretion, provide a refund to the original payment method, an exchange or store credit.

Estate, Pre-Owned and Consignment Jewelry

Estate, pre-owned and consignment jewelry may be returned within 10 business days of the purchase date.

Eligible returns must be in the same condition in which they were sold and must include all accompanying packaging, documentation and materials. Approved returns may be refunded to the original payment method.

Estate, pre-owned and consignment jewelry is sold as-is. Normal signs of age, previous wear, prior repairs and other disclosed characteristics are not considered defects. These items are covered by Greenleaf’s Jewelry’s limited warranty unless otherwise stated in writing.

Nonreturnable Items

The following purchases are final sale and cannot be returned or exchanged:

• Special-order merchandise
• Custom-designed jewelry
• Resized, engraved, personalized or otherwise altered merchandise
• Items clearly marked Final Sale
• Completed repair, sizing or other service work
• Nonrefundable special-order and custom-design deposits

All special-order and custom-designed items require a nonrefundable deposit equal to 50% of the purchase price when the order is placed.

Payments made under Greenleaf’s Jewelry’s in-store layaway program are governed by the separate terms of that program.

Sale Merchandise

Sale or discounted merchandise may be eligible for return unless it is clearly marked Final Sale or additional return restrictions are disclosed before purchase. Some promotional purchases may be subject to different return conditions.

Requesting a Return

Before mailing or bringing back an item, submit a Return & Order Support Request to request authorization and instructions.

Please include:

• Your name
• Order or receipt number
• The item being returned
• The reason for the return
• Photographs when the item is damaged or there is a condition concern

Unauthorized returns may be refused or returned to the sender.

Once authorized, mailed returns must be sent to:

GJI – Returns
P.O. Box 20934
Billings, MT 59104

This is a USPS Post Office Box. Do not send returns through UPS, FedEx or another carrier that does not deliver to P.O. boxes. Do not ship jewelry to our storefront address.

Authorized in-person returns may be brought to our storefront at 312 8th Street West, Billings, MT 59101, during regular business hours.

Return Shipping and Insurance

Greenleaf’s Jewelry provides complimentary outbound shipping on online orders. Customers requesting a refund or store credit are responsible for all return-shipping expenses, including tracking and carrier insurance.

Greenleaf’s Jewelry’s shipping insurance does not cover merchandise being returned by a customer. Any insurance covering the return must be purchased through the return-shipping carrier. Customers are responsible for confirming that the selected carrier and service provide coverage for jewelry and for the item’s full purchase value.

Customers are also responsible for:

• Properly packaging the returned merchandise
• Following all return instructions provided by Greenleaf’s Jewelry
• Retaining the shipping receipt and tracking information
• Filing any necessary loss or damage claim with the return-shipping carrier

The returned merchandise remains the customer’s responsibility until it is received and inspected by Greenleaf’s Jewelry. Greenleaf’s Jewelry is not responsible for a return package that is lost, stolen or damaged before delivery. A refund, exchange or store credit cannot be completed for merchandise that is not received by Greenleaf’s Jewelry.

For an approved exchange, Greenleaf’s Jewelry will cover the reasonable cost of insured return shipping and provide return instructions. However, the return shipment is not covered by Greenleaf’s Jewelry’s insurance policy. The customer must follow the provided instructions and ensure that carrier insurance covers the item’s full purchase value.

The approved replacement item will be shipped by standard delivery at no additional charge. Exchanges are subject to product availability. Many estate, pre-owned and consignment pieces are one of a kind and may not be replaceable.

Damaged or Incorrect Orders

If an item arrives damaged or you receive an incorrect item, submit a Return & Order Support Request within 48 hours of confirmed delivery. Please retain all packaging and provide photographs of the item, shipping box and packaging materials.

When Greenleaf’s Jewelry confirms that an item arrived damaged or was sent incorrectly, we will provide return instructions and cover the authorized return-shipping expense, including the reasonable cost of required carrier insurance. Transit loss or damage claims may require the customer’s cooperation and supporting information.

Inspection of Returns

All returns are subject to inspection before they are accepted. Greenleaf’s Jewelry reserves the right to refuse a return that does not meet this policy.

If original packaging, an appraisal, grading report, certificate or another included item is missing, Greenleaf’s Jewelry may refuse the return or deduct the reasonable replacement cost from the refund or store credit. A deduction may also be made for damage or alteration occurring after delivery.

Greenleaf’s Jewelry does not charge a restocking fee on approved returns that fully comply with this policy, except for qualifying voluntary returns of purchases made through Shop Pay Installments, as described below.

Voluntary Returns of Shop Pay Installments Purchases

A voluntary return is a return requested for reasons other than damaged merchandise, an incorrect item or an error made by Greenleaf’s Jewelry.

When merchandise purchased through Shop Pay Installments is voluntarily returned and approved for a monetary refund, a 5.9% restocking fee will be deducted from the returned merchandise value, excluding applicable taxes. This fee offsets Shop Pay Installments transaction charges that are not refunded to Greenleaf’s Jewelry when a financed purchase is returned.

The 5.9% restocking fee does not apply to:

• Approved exchanges
• Returns for store credit
• Merchandise that arrived damaged
• An incorrect item sent by Greenleaf’s Jewelry
• Another error made by Greenleaf’s Jewelry

This fee currently applies only to Shop Pay Installments purchases. It does not apply to Jewelers Reserve or another financing program unless a separate fee was clearly disclosed before purchase.

Refund Processing

Approved refunds or store credits will normally be processed within seven business days after the returned item has been received and inspected. Financial institutions and financing providers may require additional time to apply a refund to the customer’s account.

Refunds are generally issued using the original payment method when Greenleaf’s Jewelry approves a monetary refund. Greenleaf’s Jewelry may issue an exchange or store credit when appropriate and permitted under this policy.

Once your refund has been issued, please allow 5–10 business days for the funds to appear in your original payment method, depending on your bank or card issuer.

For an approved voluntary Shop Pay Installments return, the monetary refund will equal the eligible returned merchandise value minus the disclosed 5.9% restocking fee.

Purchases Made Through Financing Providers

Purchases made through Shop Pay Installments; Jewelers Reserve or another financing provider remain subject to the customer’s separate agreement with that provider.

Voluntary returns of purchases made through Shop Pay Installments that receive a monetary refund are subject to a 5.9% restocking fee. The fee will be deducted from the approved refund. This fee does not apply when Greenleaf’s Jewelry confirms that an item arrived damaged or that an incorrect item was sent.

An approved monetary refund will be processed according to the financing provider’s requirements. If Greenleaf’s Jewelry issues store credit instead of a monetary refund, the customer’s remaining payment obligations to the financing provider may continue. Customers should contact their financing provider with questions regarding payment schedules, interest or account balances.

Order Cancellations

Regular online orders may be cancelled before they have been processed or fulfilled. Once an order has been shipped, it must follow the applicable return procedure.

Special-order, custom-designed, resized, engraved, personalized or otherwise altered merchandise cannot be cancelled after ordering, design or alteration work has begun.

Greenleaf’s Jewelry cannot guarantee that a cancellation request will be received before an order is processed.