Shipping policy

Last updated: July 24, 2026

Greenleaf’s Jewelry carefully prepares, packages and insures every online order. Please review the following information before placing your order.

Shipping Destinations

Greenleaf’s Jewelry ships to valid residential, business and P.O. box addresses throughout all 50 states, including Alaska and Hawaii.

Because some carriers do not deliver to P.O. boxes, orders addressed to a P.O. box will generally be shipped through USPS. If the selected shipping service or insurance requirements require a physical street address, Greenleaf’s Jewelry will contact the customer before shipping.

We do not currently ship internationally.

Standard Shipping

Complimentary standard shipping is provided on all eligible online orders shipped within the United States.

The carrier and service used for an order are selected by Greenleaf’s Jewelry based on the item, purchase value, destination and applicable insurance requirements. USPS is our primary carrier, but we may also use UPS, FedEx or another appropriate carrier.

Greenleaf’s Jewelry cannot guarantee that a request for a particular carrier or service will be accommodated.

Express Shipping

Express shipping may be selected for the flat rate displayed at checkout when the service is available.

Express shipping changes the estimated carrier transit time but does not shorten Greenleaf’s Jewelry’s order-processing period. Express delivery may not be available for merchandise requiring sizing, engraving, alteration, customization or special ordering.

Express shipping charges are nonrefundable after an order has shipped, except when Greenleaf’s Jewelry sends an incorrect item or makes a shipping error.

Order Processing

Most in-stock orders are processed within 1–3 business days after payment has been successfully processed and verified.

Business days are Tuesday through Friday, excluding federal holidays and days when Greenleaf’s Jewelry is closed.

Merchandise requiring sizing, engraving, alteration, customization or special ordering will require additional processing time. Greenleaf’s Jewelry will provide or confirm an estimated completion date when applicable.

Order-processing time is separate from carrier transit time.

Payment and Order Verification

Because jewelry purchases can be high in value, Greenleaf’s Jewelry may contact the purchaser to verify payment, identity or shipping information before releasing an order.

Failure to provide requested verification may delay or prevent shipment. Greenleaf’s Jewelry reserves the right to hold or cancel an order when payment or order information cannot be satisfactorily verified.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address.

Contact Greenleaf’s Jewelry immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped. For security purposes, Greenleaf’s Jewelry may require additional identity verification or cancellation and replacement of the original order before shipping to a different address.

Greenleaf’s Jewelry is not responsible for delays or delivery problems caused by an incomplete or incorrect address supplied by the customer.

If a package is returned to Greenleaf’s Jewelry because of an incorrect address, refused delivery or unsuccessful delivery attempts, the customer may be responsible for the cost of shipping the order again.

Insured Shipping

All outbound orders are insured for their full purchase value while in transit from Greenleaf’s Jewelry to the customer. Coverage applies only to the original outbound shipment and remains subject to the carrier’s tracking, delivery and signature requirements.

Greenleaf’s Jewelry may select or change the carrier, shipping method, packaging or delivery requirements when necessary to maintain appropriate insurance coverage.

Outbound coverage ends when the package has been delivered or collected in accordance with the carrier’s tracking and signature requirements. Greenleaf’s Jewelry’s insurance does not cover merchandise shipped back by a customer.

Signature Required

An adult signature is required for every shipped order. Packages will not be intentionally left unattended at the delivery address.

The customer is responsible for ensuring that an adult is available to sign for the package. If no one is available, the carrier may attempt redelivery or hold the package at an authorized location according to its procedures.

For orders shipped to a P.O. box, the carrier may require the recipient to collect and sign for the package at the applicable post office.

Customers should not authorize a carrier to leave a package without the required signature. Doing so may affect available shipping-insurance protection.

Tracking Information

Tracking information will be sent to the email address associated with the order after the package has been prepared for shipment.

Tracking activity may not appear immediately after a shipping label is created. Please allow the carrier time to receive and scan the package.

Once an order has been transferred to the shipping carrier, all tracking information and delivery updates are generated and controlled by that carrier. Greenleaf’s Jewelry is not responsible for delayed, missing, or inaccurate carrier scans or tracking updates. If your tracking has not updated for an unusual length of time, please contact us so we can assist with submitting an inquiry to the carrier.

Delayed Shipments

Delivery dates and transit times are estimates and are not guaranteed. Carrier delays may occur because of weather, holidays, service interruptions, emergencies or circumstances outside Greenleaf’s Jewelry’s control.

Greenleaf’s Jewelry is not responsible for carrier delays after an order has been transferred to the carrier, but we will assist the customer in obtaining available tracking information and communicating with the carrier.

Lost or Missing Packages

Submit a Return & Order Support Request if your shipment appears delayed, missing or incorrectly delivered.

Contact Greenleaf’s Jewelry promptly if:

• Tracking has stopped updating for an unusual amount of time
• A delivery date has passed without delivery
• Tracking shows delivery but the package cannot be located
• The package appears to have been lost or misdirected

Greenleaf’s Jewelry will review the tracking information and begin the appropriate carrier or insurance investigation when necessary.

Customers may be required to cooperate with the investigation by providing written statements, identification, photographs, carrier information, a police report or other requested documentation.

A replacement, refund or other resolution will be determined after the carrier, or insurance investigation has been completed. One-of-a-kind, estate, pre-owned and consignment items may not be replaceable.

Damaged Packages

If an order arrives damaged, submit a Return & Order Support Request within 48 hours of confirmed delivery.

Keep the jewelry, shipping box, packaging materials, labels and all included contents. Do not discard or alter the packaging while the claim is being reviewed.

Greenleaf’s Jewelry may request photographs and other documentation and may require the customer’s cooperation with a carrier or insurance claim. We will provide instructions regarding inspection, return or another appropriate resolution.

In-Store Pickup

Complimentary in-store pickup is available at:

Greenleaf’s Jewelry
312 8th Street West, Billings, MT 59101

Please wait until Greenleaf’s Jewelry confirms that the order is ready before arriving for pickup.

The purchaser must present a valid government-issued photo ID with information matching the purchaser and payment information associated with the order.

If someone other than the purchaser will collect the order, the purchaser must contact Greenleaf’s Jewelry in advance and authorize that person. The approved pickup person must present valid government-issued photo identification.

Greenleaf’s Jewelry may decline to release an order when the required identification or authorization cannot be verified.

Return Shipping and Insurance

Greenleaf’s Jewelry’s shipping insurance covers merchandise shipped from Greenleaf’s Jewelry to the customer. This coverage does not extend to merchandise shipped back by the customer.

Customers returning merchandise must obtain carrier insurance for the item’s full purchase value and follow all instructions in our Return and Refund Policy.

Return shipments remain the customer’s responsibility until received and inspected by Greenleaf’s Jewelry.

For an approved exchange, Greenleaf’s Jewelry may cover the cost of insured return shipping as explained in our Return and Refund Policy. However, the coverage for that shipment is provided through the return carrier and is not part of Greenleaf’s Jewelry’s insurance policy.